At The Big Co., we are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below to understand how we process and deliver your purchases.

 

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During peak seasons, sales, or promotional events, processing times may be slightly longer.

 

Shipping Timeline

Estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 4–7 business days

• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

 

Shipping Charges

• Free Shipping on all prepaid orders above ₹999.

• A standard shipping fee may apply to orders below the minimum free shipping value.

• Shipping charges, if applicable, will be displayed during checkout before payment.

 

Cash on Delivery (COD)

• Cash on Delivery is available for selected pin codes across India.

• Additional COD charges, if applicable, will be displayed at checkout.

 

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS with:

• Your tracking number

• Courier partner details

• A tracking link to monitor your shipment

Tracking information may take up to 24 hours to become active.

 

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the shipment, the package may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

 

Shipping Address

Please ensure your shipping address, contact number, and PIN code are accurate when placing your order.

The Big Co. is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

 

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

• Severe weather conditions

• Natural disasters

• Public holidays

• Courier network disruptions

• High order volumes

• Government restrictions or unforeseen circumstances

We appreciate your patience and will keep you informed in case of significant delays.

 

Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

• Do not accept the delivery if possible.

• Take clear photographs of the package.

• Contact our customer support team within 48 hours of delivery.

We will investigate the issue and provide an appropriate resolution.

 

International Shipping

• Currently, The Big Co. ships only within India.

• We look forward to offering international shipping in the future.

 

Need Assistance?

If you have any questions regarding your shipment or delivery, please get in touch with us.

Email: houseofbeautifulbody@gmail.com
Phone: +91 7331116790
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)

 

The Big Co. reserves the right to update or modify this Shipping Policy at any time without prior notice.