At The Big Co., customer satisfaction is our priority. We want you to love every purchase. If you're not completely satisfied, we're here to make the return or exchange process simple and hassle-free.

 

Returns

We accept returns within 7 days from the date of delivery.

To be eligible for a return, the item must:

• Be unused, unwashed, and unworn.

• Have all original tags and packaging intact.

• Be free from stains, perfume, deodorant marks, alterations, or damage.

• Be accompanied by the original invoice or order confirmation.

Once your returned item passes our quality inspection, your refund will be processed.

 

Exchanges

We offer size exchanges to ensure you get the perfect fit.

Exchange requests must be raised within 7 days of delivery.

Items eligible for exchange must:

• Be in their original condition with tags attached.

• Be unused and unwashed.

• Pass our quality inspection upon receipt.

Exchanges are subject to size and product availability. If the requested size is unavailable, you may choose another product of equal value or opt for a refund/store credit (as applicable).

 

Non-Returnable Items

The following items cannot be returned or exchanged:

• Products purchased during clearance or final sale.

• Gift cards or promotional items.

• Products damaged due to misuse, improper care, or normal wear and tear.

• Items returned without original tags or packaging.

 

Damaged, Defective or Incorrect Products

If you receive:

• A damaged product

• A defective product

• An incorrect item

Please contact us within 48 hours of delivery by emailing houseofbeautifulbody@gmail.com (replace with your actual email) along with:

• Your order number

• Clear photographs of the product and packaging

• A brief description of the issue

Our team will resolve your request as quickly as possible.

 

Refund Policy

Once your returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days.

• The refund will be credited to your original payment method.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving the required bank details.

Processing times may vary depending on your bank or payment provider.

 

Reverse Pickup

Where available, we will arrange a reverse pickup from your delivery address.

If reverse pickup is unavailable for your location, you may be requested to ship the product to the address provided by our customer support team. Reasonable courier charges may be reimbursed upon submission of a valid receipt, subject to approval.

 

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the product is eligible under our Return Policy.

 

Important Notes

• Returns or exchanges that do not meet our eligibility criteria may be declined.

• The Big Co. reserves the right to refuse returns that show signs of use or damage.

• Shipping charges (if any) are non-refundable unless the return is due to an incorrect, defective, or damaged product.

• Promotional offers or discounts applicable at the time of purchase may be adjusted in case of returns or exchanges.

 

Need Help?

For any questions regarding returns, exchanges, or refunds, please contact our Customer Support team.

Email: houseofbeautifulbody@gmail.com
Phone: +91 7331116790
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)

 

The Big Co. reserves the right to update or modify this Return & Exchange Policy at any time without prior notice.